Managing refunds and cancellations effectively is crucial for maintaining customer satisfaction and complying with Mech Keybs policies. Here’s how to handle these situations:
Types of Refunds
You can refund:
- One or more products from a single order
- The complete amount of an order
- Shipping charges and tax (if applicable)
Accessing Refund Requests
- Log in to your Vendor Dashboard
- Navigate to the Orders section
- Look for orders with refund requests
Processing a Refund
- Click on the order number to view details
- Find the “Request Refund” button
- Enter the refund amount and reason
- Click “Submit Refund Request”
Refund Calculations
Refunds affect your earnings and Mech Keybs’ commission. Here’s how it’s calculated:
- New order balance = Original order total – Refund amount
- Your revenue = New order balance – Mech Keybs commission
- Mech Keybs commission is recalculated based on the new order balance
Note: Shipping and tax refunds are deducted directly from your account.
Partial Refunds
You can process multiple refund requests for the same order, but only one at a time.
Cancellations
To cancel an order:
- Go to the order details
- Change the order status to “Cancelled”
- Add a note explaining the reason for cancellation
Best Practices
- Respond to refund and cancellation requests promptly
- Communicate clearly with customers throughout the process
- Keep accurate records of all refunds and cancellations
- Regularly review your refund and cancellation policies
Refund Status
- For partial refunds, the order status remains “Completed”
- For full refunds, the order status changes to “Refunded”
Handling refunds and cancellations professionally can turn a potentially negative experience into a positive one for your customers. Always strive to be fair and transparent in these processes.