Handling refunds and cancellations

Managing refunds and cancellations effectively is crucial for maintaining customer satisfaction and complying with Mech Keybs policies. Here’s how to handle these situations:

Types of Refunds

You can refund:

  • One or more products from a single order
  • The complete amount of an order
  • Shipping charges and tax (if applicable)

Accessing Refund Requests

  1. Log in to your Vendor Dashboard
  2. Navigate to the Orders section
  3. Look for orders with refund requests

Processing a Refund

  1. Click on the order number to view details
  2. Find the “Request Refund” button
  3. Enter the refund amount and reason
  4. Click “Submit Refund Request”

Refund Calculations

Refunds affect your earnings and Mech Keybs’ commission. Here’s how it’s calculated:

  • New order balance = Original order total – Refund amount
  • Your revenue = New order balance – Mech Keybs commission
  • Mech Keybs commission is recalculated based on the new order balance

Note: Shipping and tax refunds are deducted directly from your account.

Partial Refunds

You can process multiple refund requests for the same order, but only one at a time.

Cancellations

To cancel an order:

  1. Go to the order details
  2. Change the order status to “Cancelled”
  3. Add a note explaining the reason for cancellation

Best Practices

  • Respond to refund and cancellation requests promptly
  • Communicate clearly with customers throughout the process
  • Keep accurate records of all refunds and cancellations
  • Regularly review your refund and cancellation policies

Refund Status

  • For partial refunds, the order status remains “Completed”
  • For full refunds, the order status changes to “Refunded”

Handling refunds and cancellations professionally can turn a potentially negative experience into a positive one for your customers. Always strive to be fair and transparent in these processes.

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Updated on July 30, 2024