Order notes are a valuable tool for communicating important information about an order, both internally and with your customers. Here’s how to effectively use order notes in your Mech Keybs store:
Accessing Order Notes
- Log in to your Vendor Dashboard
- Navigate to Orders
- Click on the specific order number to view order details
- Scroll down to find the “Order Notes” section
Types of Order Notes
There are two types of order notes:
- Private notes: Visible only to you (the seller)
- Customer notes: Visible to both you and the customer
Adding a Note
To add a new note:
- In the order details page, locate the “Add Note” section
- Type your message in the text box
- Select the note type: • Check the box for “Customer note” if you want the customer to see it • Leave it unchecked for a private note
- Click “Add Note” to save
Best Practices for Order Notes
- Use clear and concise language
- For customer notes, maintain a professional tone
- Use private notes for internal reminders or details
- Add notes promptly when there’s important information to share
Customer Notifications
- When you add a customer note, the customer will receive an email notification
- Private notes do not trigger customer notifications
Examples of Effective Order Notes
Customer notes:
- “Your custom keycaps are being manufactured and will ship in 5-7 business days.”
- “We’ve upgraded your shipping to express at no extra charge due to the slight delay.”
Private notes:
- “Customer requested blue switches instead of red – order updated.”
- “Waiting for restock of item XYZ – expected in 2 days.”
Viewing Note History
All notes are time-stamped and stored in chronological order in the “Order Notes” section. This creates a useful log of all communications and actions related to the order.
Order notes are a powerful tool for maintaining clear communication throughout the order process. Use them wisely to keep both yourself and your customers informed about important order details and updates.